Understand your bill or invoice for Microsoft 365 for business (2022)

  • Article
  • 8 minutes to read

Your bill or invoice provides a summary of charges for your subscription and includes instructions for how to make a payment.

Note

If you have other subscriptions instead of or in addition to Microsoft 365, see Understand your bill or invoice.

Watch: Understand your bill or invoice

Check out this video and others on our YouTube channel.

How often and when am I billed?

Depending on the billing frequency you chose when you bought your subscription, you receive an invoice either monthly or annually. The amount of time since the last invoice date is called the Billing Period and is on page one of the invoice. This time represents the date range during which charges accrue for the current invoice. If you made a change to your subscription outside of this date range, like adding or removing licenses, the associated charges appear on the invoice for the next billing period.

Starting on page two of the invoice, you see the charges grouped by their Service Period. The service period is the date range during which you're charged to use the service.

At the end of each billing period, you receive an email that says your new invoice is ready to view or download in the Microsoft 365 admin center. If you have more than one order, you receive an invoice for each order. Learn how to find and view your bill or invoice.

Why is my total due different from last month?

The amount billed for your subscription reflects the license price multiplied by the number of licenses purchased and any required taxes or fees.

(Video) Understand your bill or invoice

If the amount billed is different than expected, that can happen for few reasons:

  • You added or removed licenses from your subscription. Licenses changed mid-term are reflected on the next invoice. You might see a credit and rebill for the previous service period to account for this change. For details about what this looks like in your invoice, see Page two below.
  • The subscription was canceled. You receive an invoice after cancellation with any outstanding balance minus any credits.
  • Your subscription renewed for a new term and the license price changed.

Overview of the invoice .PDF

Your invoice is a .PDF that contains at least two pages. Page one is the billing summary, and contains general information about the invoice, order, amount due, and payment instructions, if applicable.

Understand your bill or invoice for Microsoft 365 for business (1)

Page two contains details about the billing activity for each subscription during the service period.

Understand your bill or invoice for Microsoft 365 for business (2)

Header

The header appears at the top of every invoice page, and includes the month of service, and the Invoice Date, which is the date Microsoft created the invoice. The invoice is created the day after the end of your billing period. For example, if your billing period is January 15—February 14, your invoice date is February 15.

The header also includes an Invoice Number, the unique number assigned to your invoice. If you pay by Electronic Funds Transfer (EFT) or check, include the invoice number with your payment.

Finally, the header includes the Due Date for payment of the invoice, and shows the total amount due. If you pay for your subscription with a credit card or bank account, we charge your card or account the day after the invoice date.

The footer appears at the bottom of every invoice page and includes Microsoft business center address. Based on your country or region, it might include other information like the phone number to call for billing or technical support, a link to online self-help articles, and the address and tax ID for Microsoft in your country or region.

Page one

Page one of your invoice contains address information for your organization, high-level details about your order, a summary of invoice totals, and instructions about how to pay your invoice.

Understand your bill or invoice for Microsoft 365 for business (3)

(Video) How to view, download, or print your bill in Microsoft 365 for business

Addresses

Three addresses appear at the top of the first page. The Sold-To address is the name and address of the organization that bought the subscription. The Bill-To address is the address of your billing department. Service Usage Address is the address where the service is used. Usually, these addresses are the same. Depending on the size and configuration of your organization, these addresses might be different.

To update the Sold-To address, see Change your organization's address, technical contact, and more. To update your Bill-To or Service Usage Address, see Change your billing addresses.

Order Details

On page one of your invoice, the Product is "Online Services," the generic term we use to describe your subscription. Page two lists the individual products in your order.

Customer PO Number is the purchase order (PO) number that you specify. You can't add a PO number to an existing invoice. If you update the PO number, it's included in future invoices. To change the PO number, see Change your purchase order number.

Order Number is the globally unique identifier (GUID) that identifies your order. Every time you buy a new subscription, a new order with a new order number is created. You receive an invoice for each order every billing period.

Billing Period is the period since the last invoice date.

Payment Terms is the number of days from the invoice date when payment is due. The standard payment term is 30 days.

Due Date is the date when the invoice payment is due. If your subscription is paid with a credit card or bank account, we charge your card or account the day after the Invoice Date.

Billing Summary

Page one of your invoice shows the totals of the following items for the invoice billing period. Page two contains details for each category.

  • Charges
  • Discounts
  • Credits
  • Tax
  • Total

Payment Instructions

If you pay by credit card, you see "Please DO NOT PAY. You will be charged the amount due through your selected method of payment." If you pay by invoice, this section contains instructions for paying by EFT or check.

Electronic Fund Transfer (EFT) and check

If you chose "invoice" as your subscription payment method, page one contains the Electronic Funds Transfer section that shows the Microsoft bank account information for electronic payments (wire, ACH, SEPA, and so on). Usually, your bank has a reference field you complete when you send a payment. Make sure you reference the invoice number in that field.

(Video) OO64 - Billing in Office 365

If we accept payments by check for your country or region, you also see a Check section that contains the payee name and mailing address. Make sure you reference your invoice number on the check.

Support

In some countries or regions, the invoice has a Support section that includes instructions on how to view past invoices in the Microsoft 365 admin center. It also includes a link to self-help articles, and for some countries and regions, the support phone number.

Page two

The product name for your subscription is at the top of page two. Below it is the formula that explains how the charges are calculated. If you have more than one product in your order, you see a separate section for each product and the associated charges.

New charges

Understand your bill or invoice for Microsoft 365 for business (4)

The New charges section shows the service period during which charges, discounts, credits, and taxes were added. It shows the number of licenses included during the service period, the price per license, and the number of days in the service period.

Previous charges

Understand your bill or invoice for Microsoft 365 for business (5)

The Previous charges section shows a credit for charges you paid for the previous invoice. If you made a change during the previous billing period, your invoice includes the Previous charges section. For example, if you added or removed licenses mid-term, the Previous charges section shows the number of licenses for that service period, together with the monthly price per license, the number of days in the service period, the charges, and other amounts that apply.

Charges during this billing period

Understand your bill or invoice for Microsoft 365 for business (6)

The Charges during this billing period section shows changes to your subscription made during this billing period. If you made a change during the previous billing period, your invoice also includes the Changes during this billing period section. For example, if you added or removed licenses mid-term, the Charges during this billing period section lists the changes to the subscription and when they occurred. The charges or refunds owed to you because of those changes are prorated for the number of days affected during the billing period.

Change your purchase order number

If you pay by invoice, you can add or change the purchase order (PO) number for your subscription.

Note

You can't add a PO number to an existing invoice. The PO number will appear on all future invoices.

(Video) Understand your Microsoft Customer Agreement invoice
  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the subscription that you want to change.
  3. On the subscription details page, in the Subscription and payment settings section, select Edit invoice.
  4. At the bottom of the Edit details for paying by invoice pane, enter your PO number, and then select Save.

Run the Unknown Charge Diagnostic

As a Microsoft 365 Global admin, you can use a diagnostic tool that runs within the Microsoft 365 admin center to research unexpected charges from Microsoft that appear on your bank or credit card statement.

Note

The Unknown Charge Diagnostic is only available for customers who bought their products and services from Microsoft.com, including Microsoft 365 Enterprise, Education, and Non-profit.

Select the Run Tests link below to open the diagnostic tool in the Microsoft 365 admin center.

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FAQs

How do I read a Microsoft invoice? ›

To view and print your invoice: On the Billing > Bills & payments page, select an invoice date range. To print or save a PDF copy of the bill, select Download invoice PDF, and then print the PDF.

Does Microsoft 365 have invoicing? ›

The Invoicing app is available from the main Office 365 page or from the app menu in the top left corner. Along the top are the quick menu links to Invoices, Estimates, Customers and your Price list for services or products that you sell.

Where do I find my Office 365 invoice? ›

In the Microsoft 365 admin center, select Billing in the left navigation pane, and then select the Invoices tab. Select an invoice to view it. If you don't see an invoice, select Filter by: Last 6 months from the drop-down list. To view the invoice details, select Download PDF in the top-right corner of the invoice.

Is Microsoft 365 billed monthly? ›

Depending on the billing frequency you chose when you bought your subscription, you receive an invoice either monthly or annually.

What is Microsoft charging me for? ›

A subscription such as Xbox Live, Microsoft 365, OneDrive, or Skype had recurring billing enabled. You may have a Microsoft subscription set for recurring billing, or recently started a free trial subscription that rolled into a paid subscription.

What is Microsoft billing? ›

A billing account is created when you sign up to try or buy Microsoft products. You use your billing account to manage your account settings, invoices, payment methods, and purchases. You can have access to multiple billing accounts.

How do I view my Microsoft Bill? ›

Find balance statements using your Microsoft account order...
  1. Sign in to account.microsoft.com with your Microsoft account. ...
  2. Select Payment & billing>Order history, then, under Refine, select the order and date range you want.
  3. Look for charges with a status of Completed or Redeemed.

Can I create my own invoice? ›

To create an invoice for free, build your own invoice using Microsoft Word, Microsoft Excel or Google Docs. You can use a premade invoice template offered by the program you choose, or you can create your own invoice from scratch.

How do I set up an invoice for my business? ›

How to Make a Business Invoice in 8 Easy Steps
  1. Add Your Logo. ...
  2. Include Your Business Information. ...
  3. Add Your Client's Contact Details. ...
  4. Include the Invoice Date. ...
  5. Specify the Payment Due Date. ...
  6. List Your Services. ...
  7. Add the Total Amount Due. ...
  8. Include Your Payment Terms.

How do I get a Microsoft receipt? ›

To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard. Make sure you sign in with the account you used to make the purchase. To see past orders and past purchases, use the Show and Ordered within filters.

How do I create an invoice on Office 365 personal? ›

You should be able to get an invoice at https://account.microsoft.com/billing/orders - click Details link to get a printable copy of the invoice.

How do I print a bill from my computer? ›

To print an invoice, first open the program containing the invoice so you can see it fully on your screen. Then select “File” from the upper menu bar, then “Print” from the drop- down menu. You will then be taken to the print screen, where you can choose how many copies you want. Then select “print”.

What is the difference between Microsoft 365 and Office 365? ›

What is the difference between Office 365 and Microsoft 365? Microsoft 365 includes everything you know in Office 365. Microsoft 365 is designed to help people and businesses achieve more with innovative Office apps, intelligent cloud services, and world-class security.

Do you have to renew Microsoft 365 every year? ›

All regular Microsoft 365 licenses expire after 12 months. However, Microsoft offers a grace period of up to three months, starting at the expiration date. You can still benefit from all the tools included in your current plan.

Is Microsoft 365 an annual subscription? ›

You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.

How do I stop Microsoft from charging my card? ›

On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. Do one of the following: If you see a Turn off recurring billing link, choose it to turn recurring billing off. If you see a Cancel link, choose it to cancel the subscription.

How do I stop Microsoft charges? ›

Cancel other Microsoft subscriptions
  1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. ...
  2. Find your subscription and select Manage. ...
  3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

Why did Microsoft charge $100? ›

Depending on where you live, $100 could be the price of an Office 365 Home subscription renewal. If you have Office 365 and the "autorenew" (default) is turned on, MS will automagically renew your subscription and charge full price for it. to check what licenses you have and when it expires / renews.

What is a billing cycle? ›

What is a billing cycle? A billing cycle refers to the number of days between the last statement date and the current statement date. Billing cycles vary depending on the creditor or service provider, but typically last between 20 and 45 days.

How do I cancel my Office 365 subscription? ›

Cancel your Microsoft 365 subscription
  1. Go to the Manage subscription page and if prompted, be sure to sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription. ...
  2. Select Cancel subscription (or it might say, Upgrade or cancel).

How do I know if I have a Microsoft subscription? ›

Click Settings, and then under My app settings, choose Office 365. On the My account page, choose Subscriptions. You'll see the services that you're licensed to use, such as the latest desktop version of Office, SharePoint in Microsoft 365 or OneDrive for work or school, and Exchange Online.

How do I use Microsoft balance? ›

You can spend money in your Microsoft account to buy products, services, software and content from the Microsoft Store.
  1. Products include Xbox, Surface, phones, PCs and accessories.
  2. Services and software include Windows, Office and Microsoft 365.
  3. Content includes aps, games, movies and TV shows.

Does Microsoft account balance expire? ›

While you can't stop your promotional balance from expiring, you can always spend it before it disappears. (In fact, Microsoft would probably prefer that you did.)

Is billing period same as service period? ›

A date range listed above your subscription (indicating an annual or monthly charge) is your actual service period for that subscription; the billing period is provided to indicate the time during which the account was billed for a charge.

Is an invoice a bill? ›

Definition of a bill

Like an invoice, a bill outlines how much money a customer owes a business. However, whereas an invoice refers to a very specific type of document that contains set pieces of information, a bill is more of a generic term that could apply to a number of different documents – including invoices.

What should an invoice include? ›

Invoices - what they must include
  • a unique identification number.
  • your company name, address and contact information.
  • the company name and address of the customer you're invoicing.
  • a clear description of what you're charging for.
  • the date the goods or service were provided (supply date)
  • the date of the invoice.

How do invoices work? ›

An invoice is an itemized list that records the products or services you provided to your customers, the total amount due, and a method for them to pay you for those items or services. You can send electronic invoices or paper invoices. Invoices can be paid in one payment or in installments.

What invoice number should I use? ›

Invoice numbers are a mandatory invoice field. They should be assigned sequentially, meaning that the number of each new invoice increases. Legally, an invoice number sequence should never contain repeats or gaps. It's not recommended to simply number invoices '1', '2', '3', etc.

What invoice number should I start with? ›

While it's up to you, most people would agree that the most convenient first invoice number should be '01'. Though, others prefer to add another zero, making the first number in the sequence '001'. From there, you can add unique identifiers such as customer numbers, a code for your business, or the date.

How do I do a read receipt in Outlook 365? ›

Select Settings. > View all Outlook settings. Select Mail > Message handling. Under Read receipts, choose how to respond to requests for read receipts.
...
Read receipts in Outlook on the web
  1. Select. ...
  2. Select Show message options.
  3. Select Request a read receipt or Request a delivery receipt, or both.

How do I confirm receipt of an email? ›

A simple reply stating "got it," "received it," or "thank you" might relieve my worries. So, yes, I do think it is polite and appropriate to acknowledge receipt of valid emails as soon as possible.

How can I tell if an email has been read in Outlook 365? ›

On the File menu, select Options > Mail. Under Tracking, select the Delivery receipt confirming the message was delivered to the recipient's e-mail server or Read receipt confirming the recipient viewed the message check box.

What does billing frequency mean? ›

Billing Frequency is the periodic interval at which one account is billed at a time for the contracts. Each contract has a billing frequency associated with it. It is applicable only for contract based sales. Billing frequency is equal to the length of the billing cycle.

What does invoice balance mean? ›

An Invoice Balance represents how much is owed on an invoice. An invoice balance can be positive or negative. A negative invoice balance is different from a credit balance.

Does Microsoft 365 subscription include GST? ›

Microsoft 365 Business Standard

Prices shown here and on following pages do not include GST.

When should you issue an invoice? ›

When to issue Tax Invoice? Tax invoice must be issued within 21 days from the time of the supply (means date of goods delivered or services rendered). Tax invoice is not required for Zero-Rated Supply and also cannot be issued for supply of second-hand goods and imported services.

How do I print like a receipt? ›

On your Windows computer, set up your printer for a roll of receipt paper:
  1. Open the Start menu.
  2. Select Devices and Printers.
  3. Right-click your printer icon and select Printing Preferences.
  4. Select the Document Settings tab.
  5. Set the Paper Source to Document[Feed,NoCut]
13 Nov 2019

What is Microsoft 365 business used for? ›

With Microsoft 365 for business, connect employees to the people, information, and content they need to do their best work, from any device. Depending on your subscription plan, the benefits of your Microsoft 365 for business subscription may include: The latest versions of Office apps like Word, Excel, and PowerPoint.

What is included in a Microsoft 365 subscription? ›

With a subscription to Microsoft 365, you can get:
  • The latest Office apps, like Word, Excel, PowerPoint, and Outlook.
  • The ability to install on PCs, Macs, tablets, and phones.
  • 1 TB of OneDrive cloud storage.
  • Feature updates and upgrades not available anywhere else.

Is Microsoft 365 and Microsoft Office the same? ›

Microsoft 365 includes the robust Office desktop apps that you're familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time.

How long can I use Office 365 after expiry? ›

When your trial ends, you can't continue using Microsoft 365 for free. You have a few options: Buy Microsoft 365. When your trial expires, it moves into the Expired stage, giving you another 30 days (for most trials, in most countries and regions) to purchase Microsoft 365.

Can I still use Office 365 after subscription expires? ›

Your Microsoft 365 subscription is about to expire, or has expired. To continue using Office, you must renew your Microsoft 365 subscription.

What happens if I don't renew Office 365? ›

1-30 days after subscription ends: Expired

Already-installed applications can be launched, no data will be scrubbed from Microsoft's servers — such as email messages or files stored on OneDrive for Business — and additional applications can be added to a user's devices.

What are the types of Office 365 licenses? ›

There are three main types of Office 365 licenses: Business plans – limited to 300 users. Enterprise plans – with no user or feature limitations. Frontline worker plans– essentials for mobile or remote employees.

How can I get Microsoft Office lifetime for free? ›

There is no lifetime license for Microsoft 365. Microsoft 365, unlike Office 2019, requires an annual or monthly subscription to get the latest versions of the Office apps, such as Excel, Word, PowerPoint and Outlook. You will always have the latest features, new tools, security updates and bug fixes available.

Can I buy Office 365 for multiple years? ›

You can extend the duration of a Microsoft 365 subscription for up to 5 years.

How do I read my Azure invoice? ›

In the Azure portal, type subscriptions in the search box and then select Subscriptions. In the list of subscriptions, select the subscription. Under Billing, select Invoices.

What does invoice balance mean? ›

An Invoice Balance represents how much is owed on an invoice. An invoice balance can be positive or negative. A negative invoice balance is different from a credit balance.

How do I view an Azure invoice? ›

You must be a billing profile Owner, Contributor, Reader, or Invoice manager to download invoices from the Azure portal.
  1. Search for Cost Management + Billing.
  2. Select a billing profile.
  3. Select Invoices.
  4. In the invoice grid, find the row of the invoice you want to download.
16 Jun 2022

What does billing frequency mean? ›

Billing Frequency is the periodic interval at which one account is billed at a time for the contracts. Each contract has a billing frequency associated with it. It is applicable only for contract based sales. Billing frequency is equal to the length of the billing cycle.

What type of Azure subscription do I have? ›

To determine your subscription type, open the Azure portal, select your subscription, and look for the billing information in the sidebar. If you don't see the billing information, your subscription is likely in trial mode. To continue using it, you'll need to purchase a subscription.

What is the payment model of Azure? ›

Azure offers a free tier, which provides free use of certain services for the first 12 months, and free forever usage of specific services. The majority of Azure services can be purchased under the “pay as you go” pricing model, which charges users based on actual usage.

What Azure subscription do I have? ›

Sign in to the Azure portal. Under the Azure services heading, select Subscriptions. If you don't see Subscriptions here, use the search box to find it. Find the Subscription ID for the subscription shown in the second column.

Is an invoice a bill? ›

Definition of a bill

Like an invoice, a bill outlines how much money a customer owes a business. However, whereas an invoice refers to a very specific type of document that contains set pieces of information, a bill is more of a generic term that could apply to a number of different documents – including invoices.

How do invoices work? ›

An invoice is an itemized list that records the products or services you provided to your customers, the total amount due, and a method for them to pay you for those items or services. You can send electronic invoices or paper invoices. Invoices can be paid in one payment or in installments.

What does an invoice include? ›

your business name, address and contact information. the business name and address of the customer you're invoicing. a clear description of what you're charging for. the date you provided the goods or services (which is also known as the supply date)

Who can view invoices in Azure? ›

Some customers have two identities with the same email address - a work account and a Microsoft account. Typically, only one of their identities has permissions to view invoices. If they sign in with the identity that doesn't have permission, they would not see the invoices.

How do I pay my Azure invoice? ›

There are two ways to pay for your bill for Azure. You can pay with the default payment method of your billing profile or you can make a one-time payment with Pay now.

Does Microsoft create separate invoices for your company and each of your clients? ›

A billing profile contains a payment method, Bill-to information, and other invoice settings, such as purchase order number and email invoice preference. You use a billing profile to pay for the products that you buy from Microsoft. Billing profiles are automatically created, and each are invoiced separately.

How do I know my billing cycle? ›

You can find your credit card billing cycle listed on your monthly statement. You'll notice the start and end dates for your billing period are typically located on the first page of your statement, near the balance. Your card issuer may list the number of days in your billing cycle, or you'll have to do some counting.

Is it better to pay monthly or yearly subscription? ›

Annual billing cycle advantages

Improves cash flow because payment comes in one upfront lump sum. Often lowers churn rate and increases the predictability of revenue as customers pay for the full year in advance. Costs less for the customer as you can afford to offer them a lower overall price for an annual commitment.

What is current billing cycle? ›

The billing cycle is the period between the last billing date and the current billing date for any sale of goods or provision of services. The length of billing cycles varies depending on the lender or service provider, but usually, it lasts from 20 to 45 days.

Videos

1. Microsoft Office 365 Tutorial: Invoicing and Management Applications
(Scott D. Clary - Success Story Podcast)
2. Invoicing with the Sales Invoice - Microsoft Dynamics 365 Business Central
(Use Dynamics)
3. Understand your Google Workspace bill
(Google Workspace)
4. Invoicing with the Purchase Invoice - Microsoft Dynamics 365 Business Central
(Use Dynamics)
5. Billing Administration Microsoft 365
(RK IT HELPDESK)
6. How to Create an Automated Invoice in Excel | Including Formulas and Customer Database
(Chester Tugwell)

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