Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (2022)

Do not hesitate to check for Region and Time settings

by Loredana Harsana

Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (1)

Loredana Harsana

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Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was... read more

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Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (2)

Vlad Turiceanu


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(Video) How to fix Xbox Game Pass and EA Desktop games not downloading

  • Users reported they have been rendered unable to download new games from Xbox Game Pass out of the blue.
  • If your hard drive isn't provisioned and set up properly, installation access will be denied.
  • The problem can be easily fixed by tinkering with your computer settings and Microsoft account.

Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (3)


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Microsoft offers Game Pass, a membership service that grants you unlimited access to over 100 games that can be played from any location. This means that you won’t have to purchase the game individually for the Xbox and the computer.

However, a few customers reported that they had been rendered unable to download and install any of the offered games.

During the installation of a game through the Xbox software on Windows 11, you will be given the option to specify which hard drive will be used to store the content. If your hard drive has not been provisioned, then the installation access will be refused from continuation.

In this post, we will go over all of the possible solutions to the error, as well as any other pertinent information that may be used during the troubleshooting process. But first and foremost, let’s take a look at what Xbox Game Pass has to offer for you.

Why won’t my Game Pass games work?

Xbox Game Pass users usually reports issues on the computer, which could be due to several reasons, ranging from missing critical updates to corruption with the Xbox app.

Also, incorrect date and time settings on your device could also lead to issues connecting to the server and, in turn, playing online games. Besides, if the services are down, the Xbox PC app will not be downloading games.

In addition to these aspects, make sure to verify that your Xbox subscription is active. Several users who came across the issue later realized that their subscription had expired.

(Video) Fix Xbox Game Pass Games Not Installing From Xbox Game App On Windows 10 & 11

What does the Xbox Game Pass do?

Microsoft’s Xbox Game Pass is a video game subscription service that allows you to play a variety of games. It is compatible with Xbox One consoles, Xbox Series X/S consoles, Xbox Cloud Gaming, Windows 11 and Windows 10 computers, as well as Android mobile devices.

With the Xbox Game Pass app, you can play more than 100 high-quality games on your Xbox One. Using this feature, you may instantly explore and play the 100+ Xbox games available, as well as download your favorite games on your Xbox console or PC.

Xbox Game Pass is available for $9.99 a month on both consoles and PCs through a subscription plan. The monthly cost of the Xbox Game Pass Ultimate is $14.99. The latter subscribers get access to Xbox Cloud Gaming as a bonus.

On June 24, 2021, Microsoft announced the release of Windows 11, the company’s latest operating system. There are several new features and upgrades in Windows 11, including the introduction of the Xbox Game Pass, which will be incorporated directly into the operating system.

Windows 11 will also have three additional gaming features: DirectX 12 Ultimate, DirectStorage API, and Auto HDR, all of which will be extremely beneficial to gamers.

What should I do if I can’t download games from Xbox Game Pass on Windows 11?

1. Change your region

  1. Open theSettingsapp by pressing theWindowskey +I, then navigate to theTime & languagesection, and select theLanguage & regionoption.
  2. Now set yourCountry or regionto the United States, under theRegionsection.

By using this simple approach, you might be able to work around the error and gain access to the desired games. In case that doesn’t work, we recommend trying VPNs such as Private Internet Access and then changing your region.

2. Server Error

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Any single game in Game Pass may be experiencing technical difficulties, which may be the fault of the creators or the Microsoft Windows store, respectively.

If you can’t download a specific game, it is possible that the server is overloaded or that it is unavailable for maintenance.

In most cases, developers will notify consumers of any issues using their official social media accounts, such as Twitter, or through their official developer website.

Because of this, make sure to check the official social media pages of the company to see if the game servers are down.

Purchasing your Xbox Game Pass from an unlicensed source may be a contributing factor to this problem. Always ensure that you purchase your Xbox Game Pass subscription from the official website, where you can obtain access to all of the Xbox Game Pass titles for only $9.99/month!

3. Reset the Windows Store cache

  1. Press the Windows key on your keyboard, then typewsreset in the search bar, and click on the most relevant result.
  2. Wait for the command to execute in order to reset the Windows Store cache, then restart the Xbox app.

4. Run Windows troubleshooter

  1. Press Windows + I to open the Settings app, navigate to System in the left panel, followed by Troubleshoot from the right side.
  2. Once you are inside the Troubleshoot menu, click on the Other trouble-shooters option.
  3. Now scroll down until you meet the Windows Store Apps troubleshooter and click Run next to it.

When the troubleshooter has finished searching for errors, it will reveal the specific bug that has happened as well as instructions on how to fix it. It is critical that you follow the instructions given exactly as they are written.

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5. Repair the app

  1. Press Windows + I to open the Settings app, then go to Apps, followed by Apps & features.
    Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (12)
  2. Once you are inside the Apps & features window, search for Xbox in the search bar, then click on the ellipsis next to it, followed by Advanced options.
  3. Scroll down until you find the Reset section, then click on the Repair button.

Allow the Repair process to complete before proceeding with a computer reboot to ensure that the modifications made are applied.

6. Reset the app

Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (15)

When you choose to reset the Xbox application, you will lose all of the information that was previously stored in it. As a result, we strongly advise that you create a backup of any critical data before commencing the process of resetting.

(Video) How to Fix Xbox One installation stopped for Digital or Disc Installs (Easy Method)
  1. Press Windows + I to open the Settings window and click on Apps followed by Apps & features.
  2. Once you’re inside the Apps & features window, search for the Xbox app by typing it in the search bar and click on the three-dot menu, followed by Advanced options.
  3. Scroll down until you find the Reset section, then click on the Reset button.

Once done, things would start working if you can’t download games from the game pass.

How do I reset my Xbox Game Pass?

You can easily reset the Xbox Game Pass apps installed on the computer through the system settings. Just look for the game, and reset it through the Advanced options.

The steps for the same have been detailed in the last solution of the previous section. Resetting the game will take some time, but once done, any problems with the game should be resolved.

What does the Xbox All Access do?

Lately, Microsoft has been promoting its Xbox All Access financing package even more aggressively than it has in the past in the hopes of luring consumers to form long-term attachments to its new Xbox Series X and Xbox Series S consoles.

Rather than paying the entire amount for a gadget upfront, All Access allows customers to pay a monthly charge over the course of 24 months, saving them money. Xbox Game Pass Ultimate is included for the duration of the contract, making it a valuable addition to any gaming collection.

The Xbox Game Pass Ultimate component of the package cannot be removed to reduce costs throughout a contract’s period of validity.

And, it is impossible to cancel an All Access contract after the first 30 days because it is a legally binding agreement rather than a subscription, nor is it possible to obtain a new console outside of the restricted warranty coverage period.

You now know what to do if Windows 11 Xbox app is not downloading games or if the Xbox Game Pass download is stuck at 0.

Besides, these methods would also work if you encounter the Xbox Game Pass error 0x00000001ac while downloading or installing games.

Also, find out how to fix Game Pass games installation on PC. Alternatively, learn what to do if you can’t select the desired drive in the Xbox app in Windows 11.

Let us know in the comments below which solution worked best for you as well as which Xbox game is your favorite one at the moment. Thanks for reading!

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

This article covers:Topics:

  • Windows 11
  • Xbox Game Pass
(Video) Fix Xbox Game Pass Games Not Installing Error Code 0x80070002 Xbox App/Microsoft Store Windows 10/11

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    Can’t Download Games from Xbox Game Pass? 6 Fixes to Pick From (21)



    Why is my game pass not downloading games? ›

    The Xbox App doesn't download content itself, it uses the Windows Store to perform downloads. If there is an issue with your Windows Store, then Game Pass PC games will not download. Otherwise, resetting the Windows Store might be enough to fix it: Open Settings.

    Why is my Xbox app not downloading games? ›

    Make sure both the Xbox and Gaming Services apps are up to date. Press the Start button  on the taskbar, type store, and open the Microsoft Store app. Select Library. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app.

    How do I fix this game does not support installation to a specific folder? ›

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options. Then do the same for the Xbox app: Go to windows settings > apps > search for Xbox app > click on it and select advanced options. After that, click repair and then restore, open the app and try again.

    How do I fix games not installing on Microsoft store? ›

    Fix problems with apps from Microsoft Store
    1. Make sure Windows is up to date. Select Start > Settings > Windows Update > Check for updates. ...
    2. Make sure that your app works with Windows 11. ...
    3. Update Microsoft Store. ...
    4. Troubleshoot games. ...
    5. Repair or reset your apps. ...
    6. Reinstall your apps.

    Why is my Xbox failing to load games? ›

    Try power cycling your Xbox. A full power cycle completely reboots your console. Doing this does not erase any of your games or data. Turn off your console by holding the Xbox button  on the front of the console for at least 10 seconds.

    Can we download games permanently from Xbox Game Pass? ›

    Games you install using Xbox Game Pass remain playable once they've left the Game Pass catalogue only when you buy them – and you get a hefty discount when you buy games as an Xbox Game Pass subscriber. When you buy games at a discount, those games are yours to keep.

    Why do Game Pass games not work? ›

    Most commonly, GamePass is missing a key security WU infrastructure update that it needs. Unless your system has it, you can expect certain games (particularly games from first-party studios) to refuse to launch. To fix this, you need to install the latest Windows infrastructure update that you are missing.

    How do I download games from Microsoft Game Pass? ›

    Microsoft Store Via Browser
    1. Make sure you're signed in, then click on the Game Pass tab in the top left. ...
    2. Then look on the page for All Games and click on that link.
    3. This will bring you to a list of compatible games, which can be installed on your PC—but keep in mind this must also be done through the Xbox App.
    1 Jan 2022

    How do I select a install location for Microsoft Store games? ›

    Open Settings. Click on System. Click on Storage. Under "Save locations," and on "New apps will save to," select the new drive location.

    How do I change the install directory for games? ›

    Find the game in your Library you want to move. Right click the game's title and select "Properties..." Select the "Local Files" tab and then select "Move install folder..." From the drop down menu you can then select the Steam Library folder location you want to move the game's installation to.

    How do I choose where to install games? ›

    Installing on a Separate Drive
    1. Click on the search bar and type in “Settings.”
    2. From the search results, select the Settings.
    3. Select System from the menu.
    4. In the menu on the left, select Storage.
    5. Now, under More storage settings, click Change where new content is saved.
    6. Select your new default location.
    5 Dec 2021

    Why won't apps download from Microsoft Store? ›

    If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account.

    How do I clear my Microsoft Store cache? ›

    All the cache files in Windows Store will be cleared if you perform a reset or the cache files of Windows Store. It will permanently delete the app's data on your device including your sign-in details. Go to Settings> System> Apps & features> Click Store> Advanced options> Reset.

    How do I clear the cache on my Xbox One? ›

    Press and hold the Power button on the front of your Xbox One several times. Wait a minute, and then plug the power cord back in. Wait another minute, and then press the Power button on your Xbox One to turn it back on. Your cache should be clear at this point, allowing your Xbox One to perform the way it used to.

    What is error code 0x803F9006? ›

    This message occurs when, for whatever reason, the Xbox is having trouble connected to the central Microsoft server to confirm your ownership status. What Is Error 0x803F9006? This error occurs when attempting to launch games that require an Xbox Live connection to launch.

    How do I fix Xbox error code 0x87e50033? ›

    Error 0x87e50033 occurs when starting a game or app
    1. Press the Xbox button  on your controller to open the guide.
    2. Highlight the game or app you're trying to launch and press the Menu button .
    3. Select Quit. ...
    4. Wait at least 10 seconds, and then try starting the game or app again.

    Does the game pass trick still work? ›

    (Update 7/19/2022: This trick still works as of July 19, 2022.) When you activate Microsoft's promotion, it not only begins the trial, but also converts existing Xbox Live Gold and standard Xbox Game Pass subscriptions on your account to Game Pass Ultimate (normally $15 per month) at a 1:1 rate.

    Can you download a game from Game Pass and still have it if you cancel Gamepass? ›

    Games come and go from Game Pass. Your Game Pass subscription is current. If you cancel your subscription you lose access to any games you don't own.

    Do Microsoft games stay on game pass forever? ›

    How long do I have access to games within the Xbox Game Pass catalog? Xbox Game Pass members enjoy unlimited access to over 100 great games within Xbox Game Pass catalog, until either the member's subscription cancels/expires or a game leaves the Game Pass catalog.

    Do you lose games after play pass expires? ›

    For Play Pass subscriptions, you lose access to paid apps and games, in-app purchases, and ad-free experiences unlocked by your subscription. Learn more about Google Play Pass. Any apps you installed from Play Pass and their data will remain on your device.

    Do you own games after Game Pass expires? ›

    Playing games after your Xbox Game Pass expires is not possible, meaning that you will need to have your subscription renewed. The games you previously installed will still be there, but you cannot play them. So, you will either have to buy the game again or reactivate your membership. How Does An Xbox Game Pass Work?

    How do I change my Microsoft Store region? ›

    How to change your country or region for Microsoft Store and more
    1. Select Start > Settings > Time & language.
    2. Under Country or region, select your new region. You can change it back any time.

    How do I change download location on Xbox app? ›

    Instead, back out into the main Xbox app, then click on your Xbox profile icon. Navigate to Settings > General. Under Game install options, you can change your default installation folder.

    What is the default download location for Microsoft store? ›

    Programs and apps downloaded from the Microsoft Store are installed in the following path by default: C:/Program Files/WindowsApps (Hidden items).

    How do I move game from C to D? ›

    Applies to: Move games from C to D, move games to another drive on the same disk.
    1. Go to Settings, click "Apps", and select "Apps & features".
    2. Find the games that you downloaded from the Microsoft App store, click it, and select "Move".
    3. Click the drop list to select a new drive (such as D), and click "Move".
    22 Sept 2022

    Why is my download stuck on Xbox? ›

    Restart and shut down the Xbox. Disconnect the power cord from the back of the console and wait two minutes. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from white to orange. When the light switches to orange, reboot the console and try the game again.

    Why are my Xbox downloads stuck on queued? ›

    Solution 1: Try to redownload the content

    From Home, select My games & apps > See all > Queue. Highlight the game or app you're trying to download. If the status shown is Queued or Paused, select the game or app, press the Menu button , and then select Resume installation.

    Why is a way out not downloading? ›

    If the game doesn't automatically install, try a manual install: Open your Notifications from the XMB, or main PlayStation menu. Choose Downloads and find your A Way Out download file. Press the Options button and select Install.

    Why is it stuck on waiting for download? ›

    If you aren't downloading anything and your connection is fine, but your download is still pending, you should try restarting your device. It might be another no-brainer step, but it's a surprisingly effective one. Just press and hold the power button on your device, then tap Restart.

    Why is my download stuck at the end? ›

    The most probable causes for this issue are as follows: The file download process could be blocked by a third-party antivirus. The content-length header could be missing from the server. An extension on Chrome could be causing the problem.

    Why is my game stuck on queued? ›

    When a game is "queued", this means that it is waiting in line to be downloaded. If you are currently downloading one game and select a second (or third, or fourth) to download as well, until the first is ready to play, the other game(s) will remain in the "queued" status.


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